Frequently Asked Questions
Welcome to our FAQ page, where you’ll find clear answers to the most common questions about AI Voice Agents. Whether you’re exploring automation for the first time or searching for a way to scale your operations, this guide will help you understand how our technology works.
Our AI Agent is designed to seamlessly support your business, reduce costs, and significantly improve performance. Below, you’ll find everything you need to know before getting started.
What is an AI Agent?
An AI Agent is a fully custom-built voice automation system designed specifically for your business. Unlike generic chatbots, our AI Agent is coded, trained, and integrated to understand your services, processes, and customer needs in detail. It works alongside your team to increase sales, improve efficiency, reduce overheads, and deliver 24/7 customer support.
How can an AI Voice Agent benefit my business?
An AI Agent improves sales, enhances customer satisfaction, reduces staffing costs, and eliminates missed calls. It automates customer service, appointment scheduling, lead qualification, follow-ups, and routine administrative tasks.
What kind of profits and cost saving can an AI Agent provide my business?
Businesses using AI Voice Agents typically see revenue increase significantly. Statistics show firms have reported a 32% increase in revenue. Statistics also show a significant 22% increase in customer satisfaction and a call handling efficiency improvement by up to 45%.
How much does an AI Agent cost?
Prices vary depending on the extent of the agent build as well as the quantity of API usage each month. You can request a demo / consultation call where one of our team can answer your questions, provide you with a detailed demo and give you specific costs based on your requirements. Please click the link below to schedule a call.
What tasks can the AI Agent handle?
The AI Agent can manage inbound calls, outbound calls, appointment booking, calendar management, lead generation, customer service support, review requests, invoice follow-ups, and more. It handles unlimited simultaneous conversations and works 24/7/365. It can also escalate complex issues to your team instantly when human expertise is required.
Can the AI really answer the phone like a human?
Yes. Our AI Agent uses advanced natural language processing to speak clearly, naturally, and professionally, with human-like comprehension. It understands intent, asks clarifying questions, and holds full conversations—making it nearly indistinguishable from a trained receptionist to most callers.
Can the AI Agent integrate with my existing CRM or workflow tools?
Absolutely. The AI Agent can integrate with most CRM systems, booking platforms, ticketing tools, and email platforms. It can update client data, log calls, schedule appointments, and sync information directly into your systems.
Is the purpose of an AI Agent to replace my staff?
No—AI Agents support your team, they don’t replace them. The AI handles repetitive, time-consuming tasks, allowing your staff to focus on high-value work. Many businesses use AI Agents to reduce workload, manage peak call times, or support out-of-hours availability.
What industries can benefit from an AI Agent?
AI Agents are fully customisable and suitable for almost any industry. Popular sectors include personal injury law, medical clinics, home services, real estate, financial services, telecoms, e-commerce, coaching, and call centers. If your business receives calls or leads—an AI Agent can help.
Can the AI Agent handle complex or technical questions?
Yes. Before deployment, the AI Agent is trained on your products, services, processes, pricing, FAQs, and industry terminology. It becomes an expert in your business and your specific company. It is fully capable to answer detailed or technical questions accurately and with confidence.
How secure and compliant is the AI Agent?
Our AI Agent delivers 100% consistent compliance scoring and operates on a secure, enterprise-grade infrastructure. All data is encrypted, processed securely, and handled in accordance with all mandatory policy requirements and industry privacy standards. Your business retains full control over your data at all times.
How long does it take to set up an AI Agent?
Setup depends on complexity, but most businesses have their AI Agent built, trained, integrated, and fully operational within 2–4 weeks. More advanced automation or multi-channel workflows may require a slightly longer timeframe.
Can the AI Agent work outside normal business hours?
Yes—the AI Agent operates 24/7/365 without breaks, ensuring every caller receives an instant response. It also handles unlimited simultaneous calls, meaning no customer ever gets stuck on hold again.
Can your AI Agent speak to callers in both English and Spanish?
Yes—our AI Agent can speak any language. If a caller starts speaking in English, our AI Agent will talk to them in English. If the caller speaks in Spanish or any other language, the AI Agent will talk to them fluently in that language.
Can the AI Agent make outbound calls and send emails?
Can the AI Agent make outbound calls and send emails?
ANSWER: Yes. The AI Agent can make outbound calls for reminders, confirmations, reviews, appointment scheduling, follow-ups, overdue invoice chasing, and more. It can also send automated emails such as confirmations, review requests, overdue invoice reminders and satisfaction follow-ups.
How natural does the AI Agent sound?
Our AI Agent uses advanced conversational speech models that deliver natural, human-like dialogue. It adapts tone, pacing, and personality based on your brand’s style—whether you want friendly, formal, or highly professional.
You can try out our AI Agent yourself by calling the number below. This is our demo AI Agent: –
What kind of results have you achieved for past clients?
Our team has built AI systems for major brands, including Vodafone, Virgin, TalkTalk, and the UK Department for Work & Pensions.
We enabled a telecoms provider to generate £97,000 in new revenue within five months and reduced their costs by 40%.
For a large call center, our AI solutions increased client acquisition by 35% and cut expenses by 40%.
Can the AI Agent handle multiple conversations at the same time?
Yes—unlike human staff, an AI Agent can manage unlimited conversations simultaneously. This eliminates long wait times and ensures every caller receives immediate support.
Does the AI Agent sound robotic?
No. Our AI Agent uses state-of-the-art voice models that sound natural and conversational. Most callers don’t even realise they’re speaking to AI unless you choose to disclose it.
You can try out our AI Agent yourself by calling the number below. This is our demo AI Agent: –
What is an AI Performance Audit?
The AI Agent provides a quarterly performance audit using advanced analytics. It reviews calls, interactions, lead quality, conversion potential, customer sentiment, and operational efficiency from the information the system has received. The AI then carries out an audit that highlights missed revenue opportunities and presents an outline and overview of specific findings that it has identified where improvements can be made. This is presented in a detailed report.
What happens if the AI Agent encounters something it can’t handle?
If a situation requires human oversight, the AI Agent will professionally let the caller know that it will need to refer them to a member of staff that can answer that. The AI can then either route the call or sends a notification to the appropriate staff member. This ensures complex or sensitive matters always receive the attention of the right person.
How do I get started with an AI Agent for my business?
Simply book a free consultation or demo call. We’ll show you how the AI Agent works, learn about your goals, and recommend a tailored solution. From there, we build your custom AI Agent and manage the entire setup for you.
Still Have Questions About Our 24/7 Automation Systems?
Please book a demo with our team so we can provide you with a custom demo and also, go into more detail on how our systems can increase productivity, leads and profit, whilst driving down costs at the same time for your business.